I need help logging in to Curve

Below is a troubleshoot guide with common issues when not being able to log in to Curve.

I don't recall my username

Your username is the email address your label or publisher invited to Curve. Please make sure you are using the correct email address, and not another email address or a variant of it (eg [email protected] instead of [email protected]), when logging in to Curve.

You can review which email address is your username by checking the recipient email address of the Curve invitation and statement emails sent to you.

I don't recall or can not set my password

Curve won't accept a password unless it matches the five minimum requirements for your password on Curve, so make sure you don't miss one of them.

• Minimum eight characters (xxxxxxxx...)
• At least one uppercase letter (A B C D ...)
• At least one lowercase letter (a b c d ...)
• At least one number (1 2 3 4 ...)
• At least one symbol (, ? ; . / @ " % £ ...)

The reset email hasn't arrived

Reset emails are sent from [email protected]. Check your spam or junk folder and any filters. If it still hasn't arrived after a few minutes, ask your IT team whether emails from that address are blocked, then contact us.

If reset emails do not arrive, another possibility is that the label or publisher that invited you has removed your user from Curve in the meantime. Please reach out to your respective label or publisher to confirm if they still granted you access to receive statements through Curve.

I lost access to my authenticator app

If you have lost access to your authenticator app, contact your label or publisher and ask if they are able to reset your user.