How can I backup my Curve data?
Not all backup scenarios are created equal, and Curve often needs to navigate a complex landscape of data types, frequencies, and responsibilities. In this article, we delve into the company's internal policies for data restoration, heavily depending on a case by case basis .
Our approach to backup policies not only prioritise data integrity, but also underscore the importance of collaborative efforts between Curve and clients in safeguarding digital assets.
Backup Frequency Complexity
We approach backup frequency with a nuanced perspective. Recognising the diversity in our client’s data, we refrain from offering a one-size-fits-all solution. Instead, we assess each scenario individually.
Restoring a site to a certain date is a resource intensive process that is technically possible, but highly undesirable for multiple reasons. Generally speaking, if we get such a request and the data corruption can be attributed to a fault of ours, we would of course do everything we can to restore the data. Instead of a wholesale 'reset,' Curve prefers a targeted approach. We opt for taking an export of the data stored at the specified date and time, using it to undo any changes made. This method aligns with our overarching recommendation for clients to regularly export their data, making the restoration process more efficient.
Client Responsibility and Recommendations
At Curve we place a significant emphasis on client responsibility in data management. Clients are strongly encouraged to take regular Excel exports before making any significant changes. This precautionary measure serves as a safety net, allowing clients to restore data themselves, bypassing the need for intricate restoration procedures.
Restoration Options
Curve can restore backup data in varying time frames, depending on the data type:
- Restoration to any point in the last week
- A six-hour restoration window available for the past week
- Daily restoration options for the past month
- Weekly restoration for up to six months
- Monthly restoration for a span of two years
However, the process isn't as straightforward as a one-click restore, particularly due to the shared database structure. While sales data, residing in separate tables, can be selectively restored, other data may require a more comprehensive approach. That said, any restoration options cannot just be implemented arbitrarily whenever a mistake is made; they will only be considered a last resort for particularly severe cases.