FAQs for Labels
- What is the procedure for successfully ingesting YouTube sales files into Curve?
- What is the meaning and cause of the "It appears the Template does not match" error? (Labels)
- How does the "Overwrite Blank Values" setting affect data ingestion?
- How can I onboard my metadata from Vistex's Record Maestro?
- How can I create new Clients as a Parent user?
- How can I provide Curve access to a team member? (Labels)
- How can I quickly review which sales lines from a Partially Reported file remain unreported?
- “We're sorry, but your Template import has errored”. How can I correctly interpret these errors?
- I assigned Cat Groups to apply different royalty rates across the Catalogue. However, a Release contains Tracks from different Cat Groups. How can I pay this correctly without having blended rates?
- If multiple Terms match a sales line, which Term will be applied?
- Is it possible for the same sales line to be allocated across a regular Artist's Period, and a Mechanical Period?
- Sales have been incorrectly attributed to the wrong Catalogue item. What is the required correction procedure?
- How can I store merchandise products metadata?
- Why is Curve returning an error when I delete Statements to reset the Contract balance to 0?
- I can access my Payee Portal, but I am unable to access the main Client Account. Why is this occurring?
- How can sales be accurately mapped when the original file is missing Identifiers (ISRC, Cat No, Barcode), but providing only Title and Artist?
- How does Curve accurately map sales to Catalogue?
- What Are Foreign IDs and Project IDs? (Labels)
- How does Curve validate Payees, Contracts, Tracks & Releases?
- How can I backup my Curve data? (Labels)
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