Payment Statuses & Errors in a Payment Group

When a Payment has been added to a Payment Group, it can have one of the below statuses.

• Missing Info - The Payee does not have Payment Details specified, and Curve is unable to make the payment until this information has been completed. Please add the Payment Details to the respective Payee in order for you to be able to pay this Payment.
• Pending - The Payment is ready to be paid.
• Paid - The Payment has been paid via the Payments functionality.
• Paid Offline - The Payment has been marked as Paid, but has not been paid via the Payments functionality on Curve. This status is helpful when a payment was already made via a different route in the meantime. Payments with a Paid Offline status will not be paid via Curve's payment functionality. Though you can change the status of this Payment back to Pending if necessary.
• Payment Error - The Payment was triggered to be made, but was unsuccessful. In this event, an error message will display when hovering over the Payment Status, which will give you more information about the cause of the error and how to resolve it.

Common Payment Error Messages

Below is a list of some of the common Payment Error messages, and how we suggest to resolve these errors.

Bank account closed / RETURN: No Account/Unable to Locate Account - We were unable to make payment to these Payment Details. Please review the Payment Details on the Payee and ensure they are correct.

BE01 Beneficiary name mismatch - There was a mismatch between the Bank Holder Account Name and the Payment Details. Please review the Payment Details on the Payee and ensure they are correct.

Payment Failed - This may be the result of an outage with the local payments partner. Please retry again after a few hours, and if the issues remains please get in touch with [email protected].

Invalid Account Number - The Account Number in the Payment Details is incorrect. Please review the Payment Details on the Payee and ensure they are correct.

Technical error - This may be the result of an outage with our payments partner. Please retry again after a few hours, and if the issues remains please get in touch with [email protected].

MS01 error - The reason of this payment error is unspecified and the bank is unable to disclose the reason for failing the payment.