Communicating With Your Artists via Curve
When using Curve's artist portal to deliver your statements, there are a number of touchpoints in which you can customise how you communicate with your artists.
Inviting Your Artist to Our Artist Portal
When you onboard to Curve and send out your statements via the Curve portal for the first time, your clients may be confused when receiving an invitation email from Curve with very little detail. For this reason, it is wise to customise your Invitation Emails. You can add an Invite Email Custom Text via the Communication tab in your
General Settings. Please make sure to also provide a Support Email address.
Invitation email custom texts should be laid out in an html format; which allows you to customise the font, colour and layout of your text. Please see below an example of an informative custom invitation text. Feel free to use this as a template for your own custom text, though make sure it is customised to your own business’s situation, and do convert it to html using the
wordtohtml or
wordhtml tools.
A word from ***
Dear Artist,
Our royalty statements are getting a new look! From 2020H1 onwards we will be using Curve Royalty Systems to host statements on the cloud. In addition to extra detail, transparency, graphs and visualisations, you will now be provided with an online portal where you can access all of your statements.
If you do not log in within 7 days of receiving this invite, you can use
this link
to reactivate your account anytime.
If you have any further queries please feel free to contact us at ***. Many thanks and kind regards from the *** royalties team!
After your business’s first royalty period on Curve, you may wish to update this custom invitation text to be more suitable for clients receiving statements from you for the first time. Please find an additional example below.
Dear Artist,
Thank you for working with ***. To grant you access to your royalty statements, we kindly invite you to Curve Royalty Systems. Curve is an online portal which will provide you with your royalty statements, and additionally provide extra detail, transparency, graphs and visualisations.
If you do not log in within 7 days of receiving this invite, you can use
this link
to reactive your account anytime.
Many thanks and kind regards from the *** royalties team!
Notifying a Statement Is Ready
Whenever a new statement is ready, hitting the Send button in your Period will notify all Users via email. You have the ability to customise this email, which is an excellent opportunity for you to provide useful information to your artists. You can add a Statement Email Custom Text via the Communication tab in your
General Settings. Please make sure to also provide a Support Email address.
Email custom texts should be laid out in an html format which allows you to customise the font, colour & layout of your text. There is a
handy tool that can help you convert your text & layout to html. Please see below an example of an informative custom email text. Feel free to use this as a template for your own custom text, though make sure it is customised to your own business’s payment process & do convert it to html using the
wordtohtml tool.
Your Closing Balance is the total royalties due to you. If this balance is over £50, please send an invoice to ***. Invoices will be paid within 14 days upon receipt. Any balances less than £50 will be carried forward to the next period.
The PDF Statements
When artists access their artist portal, they are able to download their statements in a PDF format. These statements can be customised with their own statement design, logo, help email and custom text.
In the Statement Custom Text, you could state when payments will be made, where invoices should be sent, or anything else useful for your payees. You can add an Invite Statement Custom Text via the Statement Design tab in your
General Settings. Please make sure to also provide a help Email For Statements.
Please see below for an example of custom statement text. Feel free to use this as a template for your own custom text, though of course make sure it is customised to your own business’s payment process.
If your closing balance exceeds £50, you will be paid within 14 days by bank transfer. Any balances less than £50 will be carried forward to the next period.
If your bank details have recently changed please let us know so we can amend our records & pay you accordingly. If you need to send an invoice for VAT purposes please include this with your bank details. All invoices should be sent to ***.
If you have any questions or comments please feel free to get in touch.