Customising your Invitation & Statement Emails

There are two occasions in which Curve will send an email to your writers.

• When inviting a writer to their Curve For Creator portal
• When sending a notification to your writer that their Statement is ready to view

These emails will be sent from the [email protected] email address. Each email will also have a link to Curve's mobile app, to download for free on Google Play or Apple's App Store. Below are examples of how these emails looks like.

You are able to customise certain fields in these emails via the Communication tab in your General Settings.

• CC Communications - The email provided in this field will be included in cc on every email communication sent by Curve. This allows you to have a log of all emails sent, which may be helpful when wishing to review easily a history of your communication with your writers.
• Support Email - Please provide an email address which your writer can reach out to in case they have any questions.
• Invite Email Custom Text - Please include any information in this text which will be relevant when a writer is invited to their portal. Please note that any formatting such as different paragraphs are by default not support. If you wish to customise the formatting of this text, you can do so using HTML. An online tool such as WordToHTML can be helpful.
• Statement Email Custom Text - Please include any information in this text which will be relevant when a writer receives a new statement. Please make sure to include information on how a writer will be paid their royalties, as this is a frequently asked question. Also the formatting of this field can be customised through HTML.

We provide some suggestions and best practices on how to populate the Custom Text here.

Inviting your writer as a User

If you wish to send statements to your writers via the Curve For Creator portal, a first step is to create a User for your writer and link them to their Payee. This will give them access to all published statements for this Payee in their portal. More info on this step can be found here.

When a User is invited to Curve for the first time, they will receive the below email which invites them to set up their account. The email will have the subject "Welcome to Curve", and will be sent from [email protected].

If a User has previously been invited to Curve, which is possible if they already receive statements from another label or publisher on the Curve platform, they will receive the below email instead. The subject will say "You have been added to *Your Client Name* on Curve"

Sending a notification that a Statement is ready

Once your statements are ready, you can Publish and Send a Statement. Sending a Statement will send the below email notification to any User linked to the relevant Payee. More info on this step can be found here. A User will receive one Statement Email per Payee that they are linked to.

These emails will have the subject "Your *Your Client Name* YYYY MM statement is ready" and will be sent from the [email protected] email address.

If a User is linked to a Payee which is linked to multiple Contracts, then each Contract will be listed in this email.