Sales have been incorrectly attributed to the wrong Catalogue item. What is the required correction procedure?

While not a frequent occurrence, sales misattribution can occur when an Identifier (such as an ISRC, Catalogue Number, or Barcode) is incorrectly stored against the wrong Catalogue item.

To start, you need to create a sales input report to verify whether the correct Identifier was mapped to the Catalogue item (ISRC for Tracks; Cat. No. and Barcode for Releases) upon sales ingestion, as well as which sales files might be affected by this misallocation. You'll be comparing the original ingested Catalogue data with Curve’s mapped values.

For more information on Reports, please refer to How To Create Reports for your Sales & Calculations, along with Glossary of Report Filters and Fields

1. Correcting Catalogue Data

To ensure this issue is fixed for future uploads, you need to confirm that the correct Identifiers are stored against your Curve entry. In case of Release sales being incorrectly allocated, you'd be reviewing Barcode/Cat. No. and Aliases stored against that Release, or that the correct ISRC and Aliases are stored against the Track, in case of Track sales.

Next, you will need to delete the Catalogue identifier from the incorrect product it was originally associated with, and assign it to the correct catalogue item in Curve.

2. Reassigning Sales Using Sales DB

The next step is to reassign sales to the correct Catalogue item in Curve. You can utilize the Sales DB page for this process.

• Filtering Sales Lines

Via the Sales DB page, you'd need to search for all sales lines that have been attached to the wrong Catalogue item. Please note that the "Tracks" and "Releases" fields refer to your stored Catalogue, while the "Track Title" and "Release Title" fields refer to the titles contained in the imported sales files.

• Bulk Editing

Then, instead of clicking on "Edit Selected" (which only applies to the selected lines on the current page, requiring you to repeat the process for every page), it is quicker to select "Edit Filtered." This action will select and apply the edit to all lines currently displayed under the filter you applied.

Caution: Please ensure you are filtering only the sales you wish to adjust. If you have loaded all the lines in your database and click "Edit Filtered," you will inadvertently update all sales lines in your database.

3. Updating Statements (If Necessary)

If revenue relating to the misattributed Catalogue items has already been processed in Statements, you have two main options to update the Contract’s current Balance:

1. Reprocess Statements: You can reprocess these specific Statements, as well as any following Statements, so the Contract’s current Balance gets updated accordingly.
2. Adjustments: If you prefer not to reprocess these Statements, you can instead upload Adjustment files or create Adjustment Transactions to reconcile the balances.